What should medical assistants do when a patient complains of pain?

When a patient complains of pain, the appropriate and professional response is to document the complaint and notify the healthcare provider for further evaluation. This approach ensures that the patient's concerns are taken seriously and that they receive the necessary medical attention. Documenting the complaint serves as an important record for both the healthcare provider and for ongoing patient care; it captures details about the nature, location, intensity, and duration of the pain, which can be critical for diagnosis and treatment.

Notifying the healthcare provider allows for informed decision-making regarding the patient's care. The provider can assess the situation further, determine any required tests, and decide on the best course of action. This process maintains the safety and well-being of the patient while adhering to proper medical protocols.