What should a Medical Assistant do if they are unsure about a procedure?

In situations where a Medical Assistant (MA) is unsure about a procedure, the appropriate course of action is to consult a supervisor. This step is critical as it ensures patient safety, proper protocol, and adherence to best practices. Supervisors typically have the necessary experience and authority to provide guidance, clarify doubts, or provide additional training if required. Consulting a supervisor not only protects the patient but also helps the MA to gain the knowledge and confidence needed to perform procedures correctly in the future.

Performing the procedure without certainty can lead to serious consequences, including harm to the patient and potential legal issues for the healthcare facility. Asking the patient about the procedure is not advisable since the patient may not have the necessary knowledge to assess whether the procedure can be performed appropriately. Skipping the procedure altogether could result in undelivered care or potential complications if the procedure is necessary for the patient’s treatment. Thus, reaching out to a supervisor is the most responsible and effective way to address uncertainty in procedures.